SOC Active · Analysts Online · Response SLA 4 min

The Complyn SOC.
Explained.

Every Complyn Sentinel customer is backed by a 24/7/365 Security Operations Center — a team of credentialed analysts who review, investigate, and respond to threats the moment they're detected. Most of our customers never see a breach. This page shows you why.

How It Works
What's a SOC?

A SOC is people, not software.

A Security Operations Center is a staffed room of analysts whose only job is to watch for cyberattacks and respond when they happen. Think of it like the emergency dispatch for your digital infrastructure — except instead of waiting for you to call, they're already watching, and they already know what to do.

For decades, SOCs were reserved for Fortune 500 companies that could afford $1M+ per year to staff their own. The rest of the business world was told to make do with software alerts forwarded to a general IT inbox that nobody checks on weekends. We think that's absurd. Your business is just as valuable to you as a Fortune 500 is to its shareholders — and the attacker doesn't care what your revenue is.

Not

A dashboard you have to monitor. You don't staff it. You don't read the alerts. You don't decide what's real.

Not

An AI or chatbot. When your business is at risk, you deserve a trained analyst, not a pattern-match.

Yes

A credentialed human team. Watching your environment, all day, every day — and authorized to take action without waiting.

Inside the SOC

Four functions. Running continuously.

Here's what actually happens behind the scenes, in the order it happens, every time something suspicious fires.

01

Detection

Signals collected continuously from every endpoint in your environment.

  • Behavioral telemetry from every protected device
  • Process execution, persistence, and privilege changes
  • Identity events from Microsoft 365 (if connected)
  • Ransomware canary triggers across your network
  • External reconnaissance attempts against your perimeter
02

Triage

Every actionable signal gets human eyes before any further action.

  • Analyst reviews the full context — host, user, time, pattern
  • Cross-references intelligence from tens of thousands of environments
  • False positives are filtered silently — you never hear them
  • Real threats are escalated and assigned within minutes
  • Severity classified: informational / elevated / critical
03

Response

Confirmed threats trigger immediate containment — before your first phone call.

  • Affected host isolated from the network automatically
  • Malicious processes terminated, persistence removed
  • Known-bad executables quarantined across your fleet
  • Credentials flagged for forced rotation if needed
  • Customer notified with what happened and what we did
04

Reporting

Plain-language incident documentation for you, your auditors, and your insurer.

  • Incident report within 24 hours of any confirmed event
  • Written in English, not CVE numbers — your whole team can read it
  • Monthly executive security report (Sentinel tier)
  • Cyber insurance attestations at renewal
  • Post-incident hardening recommendations included
By The Numbers

The metrics we hold ourselves to. Measured.

These aren't aspirations. They're the operational standards the SOC is built to deliver against, every day.

Median Response Time
< 4min
From detection to analyst action on confirmed threats
Coverage Window
24/7/365
No holidays. No after-hours gaps. No exceptions.
Alert-to-Action Rate
99%+
Confirmed threats acted on without customer intervention
False Positives Sent to You
~0
Filtered by human analysts before they reach your inbox
Typical Dwell Time Detected
< 5min
Industry median for undetected attacks: 277 days
Incident Report Delivered
< 24hrs
Written documentation after every confirmed incident

Response metrics reflect the operational SLA the SOC is staffed to deliver. Dwell-time industry baseline per IBM Cost of a Data Breach Report and Mandiant M-Trends.

Two Sides of the Same Event

What you see. What we see.

A single real-world attack scenario, from both perspectives. This is why the human layer matters.

YOUR SIDE · Customer Experience
02:47 AM
You're asleep. Nothing unusual. Monday morning is 5 hours away.
07:30 AM
Your phone buzzes with an email from Complyn: "We contained an attempted credential theft on your endpoint-14 last night. Here's what happened and what we did. No action needed — your business is secure."
07:32 AM
You pour coffee. You forward the email to your accountant out of professional courtesy. You go to work.
Business impact: zero. Downtime: zero. Ransom demand: never received.
OUR SIDE · SOC Activity
02:47:03
SCAN Behavioral telemetry flags suspicious scheduled task creation on endpoint-14.
02:47:19
ALERT Pattern matches known credential theft TTP. Severity: Critical.
02:47:22
HUMAN Analyst assigned. Triage begins. Full process tree reviewed.
02:48:41
HUMAN Confirmed malicious. Host isolation authorized.
02:48:46
ACT Host quarantined. Persistence removed. Process killed.
02:49:08
Incident closed in 2 minutes 5 seconds. Customer report drafting begins.
Communication Protocol

When we reach out. And how.

We don't spam you. We don't panic you. Here's exactly when and how you'll hear from the SOC, by severity tier.

Informational

False positives, routine flags, and minor anomalies that don't require action.

We do:
Filter silently. Document for the monthly report.
You get:
Nothing in the moment. Summary in your monthly report.
Elevated

Suspicious activity requiring attention, but no active compromise. Example: phishing attempt caught at the gateway.

We do:
Investigate, document, and notify you the same business day.
You get:
Email summary with what we saw, what we did, recommendations (if any).
Critical

Confirmed malicious activity. Active threat being contained in real time.

We do:
Contain immediately. Call your designated contact within minutes.
You get:
Phone call + email. Full incident report within 24 hours.
Credentials & Compliance

The standards our SOC operates under.

For auditors, insurers, and technical buyers who need the details. Full documentation available under NDA during your onboarding.

SOC 2 Type II
Audited annually against Security, Availability, and Confidentiality trust criteria. Report available under NDA.
NIST CSF 2.0
SOC operations mapped to NIST Cybersecurity Framework 2.0 core functions: Govern, Identify, Protect, Detect, Respond, Recover.
HIPAA Alignment
Technical and administrative safeguards support HIPAA Security Rule requirements. BAAs available for covered entities.
PCI DSS Support
Controls support PCI DSS compliance for merchants and service providers handling cardholder data.
CMMC Level 1–2
Aligned with CMMC practices for DoD contractors and their supply chain. Documentation support during assessment.
FFIEC Alignment
Controls align with FFIEC examination expectations for credit unions and community financial institutions.
Ready to Connect

The SOC is already watching. It just isn't watching you yet.

Tell us about your business and we'll onboard you into active protection — typically within a single business day.